Our client is looking to recruit a customer focused individual who has the capability and skills to support existing and new customers in it's contractual arrangements.  Applicants should have ITIL knowledge; call centre/helpdesk experience, familiarity with Oracle 9i AS and DB products, XML knowledge and PL-SQL script creation skills.  You must have a highly professional manner and be of smart appearance with strong drive.

Duties will include problem management, dealing with escalations from incident management, liaising with customers in a professional manner.  Deliver against service level agreements and supporting the end user efficiently.  Taking ownership of problems allocated to them.  Leading, managing and coordinating resource to ensure resolution.

You will be required to work 37.5 hours per week between 7am and 7pm (Mon-Fri) plus 1 Saturday morning in 6 weeks.