The registration process
We will be prompt and courteous in our greeting and explain each stage of our registration process.

Confidentiality
We respect the information you give us and will treat it with the utmost care and confidentiality.

Understanding your requirements
We will be responsive in understanding and meeting your needs and careful in matching these to temporary assignments or permanent vacancies.

Accurate information
Prior to sending you to an assignment or job interview, we will ensure that:

• You receive a comprehensive briefing
• You are aware of, and have agreed to, the pay rate or salary
• You are satisfied that you are able to perform the role.

Objective feedback
We will keep you informed throughout each stage of your time with us, and aim to provide objective and helpful feedback after each temporary assignment or interview.

Hales Group Staff
Our branch staff are fully trained to the highest standards so that we can give you the best recruitment help and advice.

Prompt response
We aim to respond promptly to your enquiries and will return your telephone calls within a maximum of 24 hours.

Payments
We will pay our temporary staff fairly, in line with local pay scales.  We will ensure that you are paid accurately and promptly; any queries will be investigated immediately.

Continued employment search
If you are working in a temporary assignment for us and have informed us that you are seeking permanent work, we will continue to search for a suitable position on your behalf.

We will advise you of positions as they arise and will not expect you to remain in an assignment if a more appropriate permanent role arises.

Your opinion of our service
We want you to feel we are providing you with a top quality service.  If you have any comments, complaints or suggestions, please tell us and we will take appropriate action. Click here to contact us.